We are not your average call center. If you want to work in a fun, laid-back setting that still pushes you to be your very best, welcome to Aosom (awesome). It’s not just a name, it’s a lifestyle. It’s a mood. It’s us.

Aosom is a leader in outdoor equipment, home goods, pet supplies and more and we want you to be a contributor along with us. Our company is developing progressive views on culture and employee engagement. Are you ready for the next step in your career? Do you provide excellent customer service? Can you connect with the customer via phone, e-mail or e-chat? If so, please continue.

Some of the great things you’ll do:

• Answer incoming Customer Service calls in a professional, courteous and efficient manner. Provide a pleasant experience for all customers.
• Clarify customer requests and inquiries by active listening and identifying the customer needs. Then present the solution or product that best fits their need.
• Maintain and apply strong knowledge of company products and pricing, marketplaces and competitors, keeping current with changes in each.

Skills that you’ll bring:

• Read, write, and speak fluent English. Bi-lingual is a plus
• Strong oral and written communication skills over the phone, e-mail and chat
• Strong customer service and problem-solving skills deploying excellent telephone/e-mail/chat etiquette
• Strong attention to detail, thoroughness, and the ability to analyze information quickly
• Ability to engage in active listening to understand the customer and react appropriately
• Team player who works well with all employees
• Accurate keyboarding skills at a minimum of 40 WPM
• Ability to perform basic math tasks compute rate, ratio and percent.

Education and Experience that you’ll bring:

1. High school graduation or equivalent.
2. Minimum 1 years’ experience in above descriptions with a preference in the eCommerce industry or relevant crossover experience.
3. 1 year ERP experience is preferred
4. Proficient with computers and internet
   1. Working knowledge of Windows OS, Microsoft Outlook, Word, Google Drive
   2. Working knowledge of a CRM program preferred

What we offer:

• A competitive salary and lucrative bonus structure. 
• Time off benefits to help you strike a healthy work/life integration
• 401k Plan with a 3% employer match
• Medical, Dental Benefits and Flexible Spending Account
• Supportive work environment that includes Ping Pong & Walking Club among other mental breaks.
• Quarterly Update Meetings to encourage transparency with our team
• Company celebrations that occur throughout the year
• Collaborative team where your contribution has a meaningful impact
• Challenging work to keep your brain engaged and your career moving forward